Maintenance & Servicing

Regular Maintenance, Documented Visits, and Equipment that’s looked after long term.

Basic

For sites managing routine upkeep internally
  • Scheduled Filter Supply
  • Filters Delivered at Appropriate Intervals
  • Support with Filter Selection and Changes
  • Ongoing Access to Advice and Guidance
  • Upgrade to Higher Service Level any time
  • No On-Site Engineer Visits
  • No Planned Servicing or Sanitisation
  • No Breakdown Attendance
Plan Details
See how the Basic Plan works

Essentials

Regular engineer-attended servicing to keep equipment clean, reliable, and running as intended
  • Engineer Attended Service Visits
  • Internal Sanitisation and Hygiene Cleaning
  • Filter Replacement
  • Equipment Health Checks
  • Compliance Documents Provided
  • Access to Client Support & Guidance
  • No Breakdown Support
  • No Warranty Support
Plan Details
See how the Essentials Plan works

Premium

Planned Servicing with added Protection and Fault Support
  • Everything in the Essentials Plan
  • Breakdown Support
  • Warranty Management
  • Warranty Extension
  • Priority Booking for Reactive Support
Plan Details
See how the Premium Plan works
Basic Plan - Self-managed upkeep with support

The Basic Plan is for sites that are comfortable handling routine cleaning and day-to-day care internally, but still want structure, continuity, and access to support. It’s a maintenance relationship — not a one-off consumables purchase.

You remain an active Cascade client, with the correct filters supplied on schedule and access to guidance whenever you need it. If your requirements change, the plan can be upgraded without disruption.

What this means in practice

  • Filters are supplied automatically at the correct intervals

  • You’re supported on filter choice, changes, and usage questions

  • You retain access to our client portal and support channels

  • No engineer attendance unless requested separately

This plan suits low-intervention sites or those planning to step up to engineer servicing later.

The Essentials Plan introduces engineer-attended servicing at regular intervals, focusing on hygiene, performance, and preventative maintenance. It’s designed to keep equipment operating as intended and reduce the likelihood of avoidable faults.

This plan covers planned care, not reactive repair. It’s ideal for sites that want professional servicing without committing to breakdown cover.

What this means in practice

  • Scheduled on-site service visits by a qualified engineer

  • Internal sanitisation and hygiene cleaning

  • Filters replaced during service visits

  • Equipment condition and performance checks

  • Service records and compliance documentation provided

Breakdowns and repairs can still be handled, but are quoted separately when required.

The Premium Plan builds on Essentials by adding reactive support and protection. It’s intended for sites where uptime matters and unexpected downtime needs to be managed without delay or uncertainty.

This plan combines preventative servicing with defined breakdown support and warranty handling, providing the highest level of cover we offer.

What this means in practice

  • Everything included in the Essentials Plan

  • Reactive breakdown support included (labour cover)

  • Warranty management handled on your behalf

  • Optional warranty extensions where applicable

  • Priority booking for reactive support

Premium is typically chosen by higher-usage sites, business-critical installations, or locations where equipment availability is essential.

Find the right servicing approach

Get in touch and we'll help you work out the most appropriate level of servicing based on your equipment and usage