Maintenance & Servicing

Regular Maintenance, Documented Visits, and Equipment that’s looked after long term.

Basic

For sites managing routine upkeep internally
  • Scheduled Filter Supply
  • Scheduled delivery of replacement filters
  • Guidance on filter selection and replacement
  • Ongoing Access to Advice and Guidance
  • Upgrade to Higher Service Level any time
  • No On-Site Engineer Visits
  • No Planned Servicing or Sanitisation
  • No Breakdown Attendance included
Plan Details
See how the Basic Plan works

Essentials

Regular engineer-attended servicing to keep equipment clean, reliable, and running as intended
  • Engineer Attended Service Visits
  • Sanitisation and Hygiene Cleaning
  • Filter Replacement
  • Equipment Health Checks
  • Service records and compliance documentation
  • Access to Support & Guidance
  • No Breakdown Support
  • No Warranty Support
Plan Details
See how the Essentials Plan works

Premium

Planned Servicing with added Protection and Fault Support
  • Everything in the Essentials Plan
  • Breakdown Support
  • Warranty Management
  • Warranty Extension
  • Priority Booking for Reactive Support
Plan Details
See how the Premium Plan works

The Basic Plan is intended for sites that are comfortable handling routine cleaning and day-to-day care internally, but still want structure, continuity, and a proper service relationship. It’s ongoing maintenance support – not a one-off consumables purchase. 

 

You remain an active Cascade client, with the correct filters supplied on scheduled and access to advice when needed. If your requirements change, the plan can be upgraded without disruption. 

 

What this means in practice:

  • Filters are supplied automatically at the correct intervals
  • Guidance is available on filter selection, replacement, and day-to-day use
  • Continued access to support and service records
  • No routine engineer visits included

 

This plan suits low-intervention sites, or those intending to move to engineer-attended servicing as requirements change. 

The Essentials Plan introduces engineer-attended servicing at regular intervals, with a focus on hygiene, performance, and preventative care. It’s designed to keep equipment operating as intended and to address issues early, before they become problems. 

 

This plan is centred on planned maintenance rather than reactive repair. It suits sites that want equipment properly looked after by an engineer, without the need for ongoing breakdown cover. 

 

What this means in practice:

  • Scheduled on-site service visits by a qualified engineer
  • Sanitisation and hygiene cleaning
  • Filters replaced during service visits
  • Equipment condition and performance checks
  • Service records and compliance documentation

 

Breakdowns and repairs can still be attended where required, but are handled separately and quoted on a case-by-case basis. 

The Premium Plan builds on Essentials by adding defined fault cover and reactive attendance. It’s intended for sites where equipment availability is important and unplanned downtime needs to be handled with as little disruption as possible. 

 

This plan combines regular, preventative servicing with agreed breakdown support and warranty management, providing the highest level of cover we offer within a a structured service framework. 

 

What this means in practice:

  • Everything included in the Essentials Plan
  • Included breakdown attendance (labour cover, within plan terms)
  • Warranty parts management handled on your behalf
  • Optional warranty extensions where available
  • Priority booking where reactive attendance is required

 

Premium is typically chosen for higher-usage sites, business-critical installations, or locations where continued equipment availability is essential. 

Find the right servicing approach

Get in touch and we'll help you choose a servicing level that fits your equipment and how it's used